Support

Help & FAQ

Answers to the common questions. Still stuck? Reach out — we're quick.

Is my tune file uploaded anywhere?

No. Every conversion runs in your browser with WebCrypto. Your file never leaves your device — you can verify this in your browser's network tab.

Which files are supported?

HP Tuners .hpt (version convert, HPT ⇄ BIN, inspect) today, with EFILive .ctz, Ford VBF and Cummins XCAL converters rolling out. GPEC ECU unlock is available on request.

Do you change my tune data?

No. Conversions preserve the calibration bit-for-bit — only the container/version wrapper changes. Verified byte-for-byte against real files.

Do I need an account?

Not for the converter tools — they're free and anonymous. You only create an account to buy tunes from the library.

Something didn't work — how do I get help?

Email us or join the community. Include the file type and what you were trying to do (never share tunes you don't own).

Contact

Email support@hptbin.com — or join the community Discord for fast help.